Request a Document

To protect the health and safety of the FIC student community, in-person services such as document requests and advising are temporarily discontinued. Currently, we are only processing online transcript and document requests.  Delivery options include regular mail, priority mail and electronic (email) delivery.


Canada Post Update: Due to COVID-19, Canada Post has suspended delivery of items from Canada to certain international destinations. Please ensure that you have checked the Canada Post website to confirm that your transcript can be delivered to the requested address before you order.

Request a Document From FIC


We recommend reading the below important information before completing the Application for Documents Request Form.

Official Transcript

An official transcript is a complete record of your academic history at Fraser International College, and will include all your classes – both in-progress and completed – and the grades you received. All academic transcripts are confidential and may only be ordered by the student.

An official transcript is different from an unofficial transcript as it is printed on official paper, signed by the College Director, stamped, and sealed. If you would like an unofficial transcript, one can be printed on your ‘Results’ page in your Student Profile on your Student Portal with no fee or waiting period.

Current FIC students who are planning for their transfer to SFU do not need to complete this application or pay for an official transcript. Your transcript will be sent by FIC automatically if you submitted an application to SFU.

Letter of Enrolment

A letter of enrolment is an official FIC document that confirms your full-time enrolment status, and may be used for your study permit and visa extensions. It includes information such as your program, the semester you started at FIC, the anticipated completion date of your program, and that you are expected to transfer to SFU upon completion.

A letter of enrolment can be downloaded from your Student Portal after you have enrolled in classes for a semester. On the homepage, hover over ‘Students’ and then click on ‘Enrolment Letter.’ If you have any issues downloading the PDF, please contact for support.

A letter of enrolment cannot be downloaded and must be requested from us if:

  • it is between semesters and you are not currently enrolled in any classes
  • you have an outstanding balance owed to FIC
  • you have withdrawn or have transferred to SFU
  • you have taken a semester deferral

Other Documents Available to Order

  • Certificate of Completion
  • Course Outlines
  • Military Letter
  • Family Invitation
  • Attendance Records
  • Financial Transcript (Statement)

Cost of Services


Service Cost
Official Transcript $25 each
Certificate of Completion First Free ($50 Replacement Fee)
Course Outlines $5 each
Past Student Letter of Enrolment $20
Regular (Canada Post) Delivery $5 per address
Courier (Express) Delivery

US & International Orders ONLY
$55 per address
Rush Processing Fee $20 per document

*If not listed above, there is no charge for the document.

Click HERE for the online Application for Documents Request Form

Processing Times

Current Processing Time: 10 business days (Regular) and 5 business days (Rush)

Due to the high volume of document requests, it may take up to 10 business days (Monday-Friday only, excluding weekends and statutory holidays) for your document to be processed. You can also request a rush order for your document, and it will be processed in 5 business days for an additional $20 fee.

We anticipate that universities and colleges will be flexible with their deadlines due to the current circumstances and would like to work with you as much as possible to ensure your document arrives where it needs to be on time.

Delivery Methods

Please be aware that official transcripts that require mailing may be delayed due to a reduction in mail service by Canada Post and other carriers. We suggest reaching out to the institution where you wish to send the transcript to determine if they will accept an electronic transcript sent directly from FIC. If you are requesting official transcripts for yourself, we suggest you print off an unofficial transcript.

Due to the nature of the current situation, please be aware that the mailing of transcripts may be suspended at any time.

Please note that it is the student’s responsibility to provide the mailing address of an institution and to ensure when completing the form that all address details are correct.

Regular Delivery

Regular delivery is via Canada Post and transcripts generally take 1-2 weeks to reach its destination. Regular delivery is not recommended for international shipments. Please note again that Canada Post has suspended delivery to certain international destinations. If you are ordering from outside Canada, please ensure Canada Post can deliver to your address before ordering by referring to their website.

Please note that tracking is not available for orders sent by regular mail.


Transcripts are couriered via FedEx and generally take 3-5 business days to reach its destination. At this time, courier delivery is only available for US & International orders. Delays can still be expected at this time. Transcripts sent by courier will include a tracking number.


Transcripts may be sent to an institution’s designated transcript or Admissions email (with permission) or will otherwise be emailed to both your FIC student email, and indicated personal email address.

** Please note that all students will receive an electronic copy of their transcript if they are requesting a hard copy at no additional charge.

Important Information

  • Students with an outstanding balance owed to FIC will not have their requests fulfilled until that balance is cleared. If you have questions about the amount owing, please contact
  • Transcripts may only be ordered by the student whose grades are requested. However, a third party may be authorized to pick-up their transcript once in-person services resume
  • It is the responsibility of the student to determine the address and department details for the institution they are applying to
  • Unclaimed transcripts ordered for pick-up (once these services resume) will be destroyed after 6 months
  • Transcripts will not be processed until payment is received in full and unfortunately cannot be deducted from a student’s tuition account
  • You will receive an email with an electronic copy of your document attached to notify you when it is available for pick-up (post COVID-19 closure) or when it has been mailed